Returns PolicyUpdated 17 days ago
How long is your returns period?
Extended Christmas Returns Policy
We've extended our returns period from our usual 30 days return policy for customers who have purchased gifts in the lead up to Christmas.
Purchases made online, or in our London store, between 16th October 2023 and 1st January 2024 can be returned* up until 31st January 2024. Purchases made from 2nd January 2024 onwards will have 30 days to return.
*Please see below for any exceptions
What items can I return?
We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these up until 31st January 2024. Please see the below for any exceptions to this rule:
Items marked as 'Final Sale' are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout. This does not affect your statutory rights.
Women’s swimwear and underwear can only be returned if the hygiene seal is still intact and has not been removed.
Men’s swimwear or underwear can’t be returned for hygiene reasons.
Socks can be returned if they are sealed in their original packaging.
All Bottles are non-returnable due to hygiene reasons.
Personalised items can't be returned.
Supplements are only returnable if unopened, where the seal remains unbroken, and in a perfect resalable condition, in its original packaging.
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
If you purchased items at our London Retail Store, you must have a valid original receipt or e-receipt. Information relating to returns at our London Retail Store can be found on the United Kingdom returns information page HERE.Start A Return or Exchange
When will I get my refund?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.
Good to knows...
We only offer refunds onto the original payment method used to make the order.
For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
If using a Happy Returns Bar in the US or returning to our London Retail Store, a refund will be immediately processed upon return.
To find out how long a return may take to process from your location, please see HERE.
Can I combine multiple returns into one return?
Returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!
Please retain any proof of return postage receipts as we may need to view these as part of your return.
If you've already sent back multiple returns in one package, let us know so we can look into this for you.
Do you offer exchanges?
Exchanges are currently available on the following stores;
Australia & New Zealand, Canada, Denmark, Europe, France, Finland, Germany & Austria, Netherlands, Sweden, United States, United Kingdom (including at our London Retail Store for purchases bought in store or orders placed on our United Kingdom online site).
Exchanges are currently not available on our Norway, Switzerland and Rest of World stores.
Exchanges via Happy Returns can only be made for a different size of the same item, not a completely different item.
If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange.
If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.Start A Return or Exchange
Pop up stores & Events Returns Policy
Returns from pop-up stores and Gymshark events are accepted under our usual returns policy, however we'll need you to get in touch with us and provide your e-receipt so we can verify your purchase, open our returns portal and issue a refund*
*Where cash has been used to purchase, items that are eligible for a return can only be refunded with store credit in the form of an e-gift card.
If you paid using debit/credit card, we'll be able to refund onto the original payment method providing you're able to provide proof of purchase. Your e-receipt contains your order number which we'll need to find your order and begin the return process.
FYI; A refund or store credit will be issued once we've received your return back at our warehouse.
Received a faulty or incorrect item?
For information on what to do with a faulty item, check out our faulty item article HERE.
For information on what to do if you've received an incorrect item, see our incorrect item process HERE.