Support Hub

Returns Policy

Updated 15 days ago

WHAT IS YOUR RETURNS POLICY?

Country-Specific Returns Information: Click Here!

Information relating to returns at our London Retail Store can be found on the United Kingdom returns information page using the link above.

EXTENDED CHRISTMAS RETURNS POLICY

We've extended our returns period over Christmas from the usual 30 days return policy for customers who have purchased gifts in the lead up to Christmas.

FOR OUR US & CANADA STORES;

Purchases made between 1st November 2022 and 1st January 2023 can be returned or exchanged up until 31st January 2023 following our extended returns policy. *excluding items marked 'Final Sale'.

Purchases made from 2nd January 2023 onwards will have 30 days to return following our usual returns policy.  

FOR ALL OTHER STORES;

Purchases made between 1st October 2022 and 1st January 2023 can be returned or exchanged up until 31st January 2023 following our extended returns policy.

Purchases made from 2nd January 2023 onwards will have 30 days to return following our usual returns policy.

DO YOU OFFER EXCHANGES?

Exchanges are currently available on the following stores:

  • Australia & New Zealand

  • Canada

  • Denmark

  • Europe

  • France

  • Finland

  • Germany & Austria

  • Netherlands

  • Sweden

  • United States

  • United Kingdom (including at our London Retail Store for purchases bought in store or orders placed on our United Kingdom online site) 

Exchanges are currently not available on the following stores:

  • Norway

  • Rest of World

  • Switzerland

Exchanges via Happy Returns can also only be made for a different size of the same item, not a completely different item.

WHAT ITEMS CAN I RETURN?

If you purchased items at our London Retail Store, you must have a valid original receipt or e-receipt. Please also see the below items for any EXCEPTIONS to this rule: 

  • If an item is marked as Final Sale, this item is non-returnable.

  • Women’s swimwear and underwear can only be returned if the hygiene seal is still intact and has not been removed.

  • Socks can be returned if they are sealed in their original packaging.

  • Men’s swimwear or underwear can’t be returned for hygiene reasons.

  • All Bottles are non-returnable due to hygiene reasons.

  • Personalised items can't be returned

* Please note that returns registered separately cannot be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process!

* Please also note that in order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

HAVE YOU RECEIVED MY RETURN YET?

Depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary. Please click here to find out more.

WHEN WILL I GET MY REFUND?

Due to increased volume there may be additional delays in your refund being processed.

  • We only offer refunds onto the original payment method used to make the order.

  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

  • Subject to the delays referred to above, refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed. 

  • If using a Happy Returns Bar in the US or returning to our London Retail Store, a refund will be immediately processed upon return.

I'VE SENT A NON-GYMSHARK ITEM BACK TO YOU, WHAT DO I DO?

Anything accidentally or incorrectly returned our way (that’s not a Gymshark item) will be the responsibility of the sender, not Gymshark.

We’ll always do our very best to help out, but unfortunately can’t make any promises!

Make a Return

POP-UP STORES RETURNS POLICY

Products purchased from a Gymshark event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support.

More Questions?

Please contact our support team here.

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