Support Hub

Any unwanted product must be returned within 30 days from the moment your Gymshark order is delivered (if the order was placed online) or was purchased (if you bought the items in our London Retail Store).

WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule: 

• If an item is marked as 'Final Sale', this item is non-returnable.

• Women’s swimwear and underwear can only be returned if the hygiene seal is still intact and has not been removed.

• Men’s swimwear or underwear can’t be returned for hygiene reasons.

• Socks can be returned if they are sealed in their original packaging.

• All Bottles are non-returnable due to hygiene reasons.

• Personalised items can't be returned.

• Supplements are only returnable if unopened, where the seal remains unbroken, and in a perfect resalable condition, in its original packaging.

In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

If you purchased items at our London Retail Store, you must have a valid original receipt or e-receipt. Information relating to returns at our London Retail Store can be found on the United Kingdom returns information page HERE.

Can I combine multiple returns into one return?

Returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!

Please retain any proof of return postage receipts as we may need to view these as part of your return.

If you've already sent back multiple returns in one package, let us know so we can look into this for you.

DO YOU OFFER EXCHANGES?

Exchanges are currently available on the following stores;

Australia & New Zealand, Canada, Denmark, Europe, France, Finland, Germany & Austria, Netherlands, Sweden, United States, United Kingdom (including at our London Retail Store for purchases bought in store or orders placed on our United Kingdom online site). 

Exchanges are currently not available on our Norway, Switzerland and Rest of World stores.

Exchanges via Happy Returns can only be made for a different size of the same item, not a completely different item.

If you opt for an exchange, we're unable to ship out your chosen item until the courier scans the item you're returning. This means we're unable to pre-reserve any item(s) that are chosen for exchange.

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.

WHEN WILL I GET MY REFUND?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

• We only offer refunds onto the original payment method used to make the order.

• For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

• Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

• If using a Happy Returns Bar in the US or returning to our London Retail Store, a refund will be immediately processed upon return.

To find out how long a return may take to process from your location, please see HERE.

RECEIVED A FAULTY OR INCORRECT ITEM?

For information on what to do with a faulty item, click HERE.

For information on what to do if you've received an incorrect item, click HERE.

I'VE SENT A NON-GYMSHARK ITEM BACK TO YOU, WHAT DO I DO?

Anything accidentally or incorrectly returned our way (that’s not a Gymshark item) will be the responsibility of the sender, not Gymshark.

We’ll always do our very best to help out, but unfortunately can’t make any promises!

POP-UP STORES RETURNS POLICY

Products purchased from a Gymshark event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support.