Support Hub

My order is wrong

Updated 2 months ago

WHY DOES MY ORDER ONLY CONTAIN SOME OF MY ITEMS?

In the first instance, please check your shipping confirmation email titled "Your order is on the way" to see if your order is being shipped in separate parcels.

We'll always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there's a possibility that your order may come in MORE THAN ONE SHIPMENT due to stock availability and your items having to be picked from different warehouse locations.

This means your items WON'T NECESSARILY BE SHIPPED AT THE SAME TIME and you may receive an email advising that 'Some items in your order are on the way'. If this happens please don't worry, the remainder of the items in your order will arrive shortly afterwards.

You can keep an eye on the status of your orders in your Gymshark Account. If your order is a split shipment, and therefore items may be delivered separately, you will see the status of your order as 'Partially Fulfilled'.

This is completely normal and there is no need to contact our support team on this occasion. However, if you experience significant delays we will, of course, be there to help.

MY ORDER HAS ARRIVED BUT IT'S WRONG

In the unlikely event you're missing an item, or have receive a wrong item/order, please contact us immediately with the following information and we'll sort that right away;

  • Your order number

  • The name of the item you didn't receive

  • A photo and the name of the item you have received (if the wrong item)

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING/WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

More Questions?

Please contact our support team here.

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