Support Hub

My order is wrong

Updated 16 days ago

I think my order is wrong as it only contain some of my items?

We’re sorry if there’s an item missing from your order. Before contacting our Customer Support team, we recommend checking the following;

  • Check your shipping confirmation email titled "Your order is on the way" to see if your order is being shipped in separate parcels. This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remainder of the items in your order will arrive shortly afterwards.

  • The item(s) missing may have been out of stock - it’s worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

My order has arrived but it's wrong/damaged

In the unlikely event you're missing an item, your order is damaged, or you've receive a wrong item/order, please contact us with the following information and we'll get it sorted;

  • Your order number

  • The name of the item you didn't receive

  • A photo and the name of the item you have received (if the wrong item)

FYI; All claims for orders arriving with missing/wrong items must be made within 7 days of the delivery date.

More Questions?

Please contact our support team here.

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