Support Hub

I still haven't received my refund

Updated 17 days ago

Depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary, so please bear this in mind before contacting our team.

*Please note that once your items have been RECEIVED BY THE WAREHOUSE, it can take up to 7 days for your order to be processed and your refund to be actioned.

It can then take 5 days for your refund to appear in your account after the refund has been processed.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

But if you need to get in touch with Customer Support about your return, please include in your message:

  1. Proof of postage (like a receipt)

  2. The tracking number

  3. Your order number

We'll then get back to you as soon as we can!

More Questions?

Please contact our support team here.

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