Support Hub

How can I return something if I bought it at your event?

Updated 21 hours ago

First of all, we hope you enjoyed the event!

Let’s face it, returns can be a bit of a hassle. You’ve ordered something, and now you’ve got to send it back. Yawn. But don’t panic, we'll try make it as seamless as possible. 

Just so you're aware, anything purchased at a Gymshark event can only be returned for store credit, we do not currently offer exchanges. 

Simply get in touch with our Customer Support team by hitting one of the links at the bottom of this article and send them the following details: 

  • Full name

  • Email address (as used at the event)

  • Your home delivery address

  • Photograph or scanned copy of your receipt - You should have receive an e-receipt to your email address (Don't forget to check your junk/spam)

Our team will then use the information to create your returns label so you can return the Gymshark product free of charge.

Once we've received the return at the warehouse, we'll send you the full value paid for the item as an e-gift card so you can purchase from our online store in your own time - Win, win.

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More Questions?

Please contact our support team here.

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