Support Hub

Received a faulty item?

Updated a month ago

We're sorry to hear you have received a faulty item!

Please send our Customer Support Team the following info:

  • Your Order Number

  • Item Name

  • Photos that show:

    1. The fault as clearly as possible

    2. Full-length photo of the item

    3. The Gymshark logo and label

Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.

ALL CLAIMS FOR ORDERS ARRIVING WITH DAMAGED/FAULTY ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

If you are a UK based customer, you may alternatively pop into our London Retail Store. Please ensure you take with you:

  • Your Order Number or a receipt 

  • The faulty item(s)

If you do not have your Order Number or receipt available, then a return will be at the store manager’s discretion and will be for either an exchange only or processed to a gift card. You will be entitled to a refund or exchange equal to the current price of the faulty item(s). 

More Questions?

Please contact our support team here.

Share this article