Received a faulty item?Updated a month ago
We're sorry to hear you've received a faulty item!
Please send our Customer Support Team the following info:
Your Order Number (e.g UK123456)
Photos that show:
1. The fault as clearly as possible
2. Full-length photo of the item
3. The Gymshark logo and label
Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.
ALL CLAIMS FOR ORDERS ARRIVING WITH DAMAGED OR WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
If you are a UK based customer, you may alternatively pop into our London Retail Store. Please ensure you take with you:
Your Order Number or a receipt
The faulty item(s)
If you don't have your Order Number or receipt available, then a return will be at the store manager’s discretion and will be for either an exchange only or processed to a gift card. You will be entitled to a refund or exchange equal to the current price of the faulty item(s).