Support Hub

Received a faulty item?

Updated 10 months ago

We're sorry if you've received a faulty item! There's no need to return the item to us at this stage.

Unfortunately, we're only able to help if you purchased your item(s) from us directly. If you purchased from a third-party retailer or reseller, we'd recommend contacting them directly.

If you've purchased your item from our official web store, our Regent Street London store, or a Gymshark event/pop-up, send us a message and we'll look into this for you.

Please send our Customer Support Team:

  • Your name and email address

  • Order number (e.g #UK123456)

  • Item name/description (if known)

  • Photos that show:

1. The fault as clearly as possible

2. Full-length photo of the item

3. The Gymshark logo and label

All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.

If you are a UK based customer, you may alternatively pop into our London Retail Store. Please ensure you take with you:

  • Your Order Number or a receipt 

  • The faulty item(s)

If you don't have your Order Number or receipt available, then a return will be at the store manager’s discretion and will be for either an exchange only or processed to a gift card. You will be entitled to a refund or exchange equal to the current price of the faulty item(s). 

More Questions?

Please contact our support team here.

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