Support Hub

Received a faulty item?

Updated 24 days ago

We're sorry to hear you have received a faulty item! Please send us the following info:

  • Your Order Number

  • Item Name

  • Photos that show:

    1. The fault as clearly as possible

    2. Full-length photo of the item

    3. The Gymshark logo and label

Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.

Head's up - If you have a faulty item from our Gymshark London store and you need to contact our support team, when getting in touch please use the subject 'Gymshark LDN'. This will help us answer your query as quickly as possible.