Support Hub

How do I return my items?

Updated a month ago

EXTENDED CHRISTMAS RETURNS POLICY

We've extended our returns period over Christmas from the usual 30 days for customers who have purchased gifts in the lead up to Christmas.

FOR OUR US & CANADA STORES;

Purchases made between 1st November 2022 and 1st January 2023 can be returned* up until 31st January 2023 following our extended returns policy. *excluding items marked 'Final Sale'.

Purchases made from 2nd January 2023 onwards will have 30 days to return following our usual returns policy.

FOR ALL OTHER STORES;

Purchases made between 1st October 2022 and 1st January 2023 can be returned up until 31st January 2023 following our extended returns policy.

Purchases made from 2nd January 2023 onwards will have 30 days to return following our usual returns policy.

Check out the information below to ensure you know just how to return your items, it’s easy – we promise!

For online returns via Happy Returns:

  • Go to our RETURNS PAGE and select your region

  • Click 'RETURNS PORTAL' to be sent our returns partner in your area

  • Enter your order number (e.g. #US123456) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.

  • Remember to include # at the start of your order number!

  • Select which item(s) you are returning and why.

  • Confirm your original delivery information (amend if needed).

  • Select the method you’ll be returning your order by (you will also see your nearest drop-off point and an option to return to our London Retail Store if you are a UK based customer).

  • Dependant on your return method, you may need to download a returns label or present a QR code when returning. Simply attach to your parcel or present the QR code and take to your nearest drop-off point.

Don't worry if you're not being asked to print a returns label, some couriers don't need this.

Items registered separately or from different orders cannot be returned within the same package, as combining orders/registered returns will slow down the refund process!

Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.

For returns to our London Retail Store, click here.

In the unlikely event you have received a faulty item, check out our 'Received a faulty item?' page.

Please don't return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

We offer FREE returns to the following countries;

United Kingdom, United States, Ireland, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Australia, New Zealand and Canada.

If your country is NOT listed here you will be responsible for the cost of your return.

More Questions?

Please contact our support team here.

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