How do I return my items?Updated 2 months ago
UPDATE: Just as a reminder, we've extended our returns policy to 90 days, due to the global disruption of the Coronavirus (COVID-19).
You have up to 90 days to start your return from the moment your Gymshark order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
Check our video out OR, follow these simple steps to register your return:
Go to our return portal, (click on 'Make A Return' below)
Enter your order number (e.g. #UK12345) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.
Select which item(s) you are returning and why.
Confirm your original delivery information (amend if needed).
Select the method you’ll be returning your order by (you will also see your nearest drop-off point).
You may be prompted to download a returns label - simply attach to your parcel and take to your nearest drop-off point.
Don't worry if you're not being asked to print a returns label, some couriers don't need this.
Items registered separately or from different orders cannot be returned within the same package, combining orders/registered returns will slow down the refund process!
Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.
Returns that are booked in our 'return portal' separately, cannot be returned in the same package.
In the unlikely event you have received a faulty item, check out our Received a faulty item? page.
Please don't return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.