How do I return my items?Updated 2 months ago
UPDATE: Just as a reminder, we've extended our returns policy to 90 days, due to the global disruption of the Coronavirus (COVID-19).
You have up to 90 days to start your return from the moment your Gymshark order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
Go to our RETURNS PAGE and select your region
Click 'RETURNS PORTAL' to be sent our returns partner in your area
Enter your order number (e.g. #U12345) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.
Remember to include # at the start of your order number!
Select which item(s) you are returning and why.
Confirm your original delivery information (amend if needed).
Select the method you’ll be returning your order by (you will also see your nearest drop-off point).
Dependant on your return method, you may need to download a returns label or present a QR code when returning. Simply attach to your parcel or present the QR code and take to your nearest drop-off point.
Don't worry if you're not being asked to print a returns label, some couriers don't need this.
Items registered separately or from different orders cannot be returned within the same package, as combining orders/registered returns will slow down the refund process!
Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.
If you are OUTSIDE of the US & Canada, returns that are booked in our 'return portal' separately cannot be returned in the same package.
In the unlikely event you have received a faulty item, check out our 'Received a faulty item?' page.
Please don't return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
We offer FREE returns to the following countries;
United Kingdom, United States, Ireland, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Australia, New Zealand and Canada.
If your country is NOT listed here you will be responsible for the cost of your return.