We’re not sure what’s worse... someone curling in the squat rack or sending us the wrong item in your return. Either way, we’ll do our best to help.
Get in touch with our Customer Support team as soon as you can, and include the following:
Your full name
Your email address
The order number linked to your return (e.g. #UK1234567)
The date you returned the item
A description of the item (include photos if you can)
Once we've got those details, we'll open an investigation and do everything we can to track it down. We'll always give it our best shot, but we can't guarantee we'll be able to retrieve the item.
Just so you're aware — any non-Gymshark items sent to us by mistake remain the responsibility of the sender, and we can't be held liable for them.