We’re really sorry to hear there’s an issue with your order. Our team works hard to get everything right, but sometimes mistakes can happen. Don’t worry - we’ll help get this sorted.
😕 Missing an item from your order?
We know how exciting it is waiting for your Gymshark order to arrive, so if something seems to be missing, we’re here to help you figure it out quickly.
Before anything else, double-check your shipping confirmation email. If the item is listed there, it should be in the package you’ve received. If you still need to report the missing item, ensure you provide your order number (e.g., #US123456), the full name and shipping address used for the order, and a detailed list of the items that are missing.
If the item appears on your shipping confirmation but isn't in your parcel, and you have not received a split shipment email, please contact our Customer Support team with your order number. Claims must be submitted within 7 days of delivery.
📦 My order shows as partially fufilled
Seeing a 'partially fulfilled' status on your order can be a little confusing, but don't worry - it just means that part of your order is on its way (or has already arrived), while the rest is either still being processed or couldn't be sent.
🚚 Your items are arriving in separate shipments
Sometimes, due to stock availability, we ship items from different warehouses. If this applies to your order, you'll receive an email titled "Some items in your order are on the way" with tracking details for your remaining items. Any outstanding items should follow shortly after your first delivery.
❌ An item in your order was out of stock
Occasionally, an item may go out of stock between when you place your order and when it's picked in the warehouse. If this happens:
You'll receive an email titled "An update on your order" letting you know which item(s) couldn't be sent.
You'll be automatically refunded for the value of those items to your original payment method.
The rest of your order will still be dispatched as normal.
Make sure to check your junk or spam folder if you haven't received a notification.
If you've checked and still haven't had an update within your expected delivery timeframe, please contact our Customer Support team with your order number, and we'll look into it for you.
💔 Received the wrong item?
If you’ve received an incorrect item, please reach out to our Customer Support team as soon as possible so we can help.
When you contact us, it’s super helpful if you can include the following:
Your order number
A clear photo of the item(s) you received
A photo of the packaging (if you still have it)
Wrong item claims must be submitted within 14 days of delivery.
😢 Received a damaged item?
If something in your order has arrived damaged, please get in touch with our Customer Support team as soon as you can so we can sort things out for you.
To help us investigate properly, please include the following:
Full-length photos of the damaged item(s)
A close-up photo of the damage
Photos of all labels
A photo of the outer packaging/bag
Damaged order claims must be submitted within 7 days of delivery.
Still not sure? Drop our Customer Support team a message and we’ll look into it for you.