Can I change or cancel my order?
We get it â sometimes plans change.
If youâve just placed an order and need to cancel it, youâve got a 15-minute window to do so.
Simply click the âCancel Orderâ button in:
Your Gymshark account, or
Your order confirmation email
Once your order has been successfully cancelled, youâll receive a confirmation email.
After this 15-minute window, weâre no longer able to cancel your order as it will already be getting picked and packed in our warehouse â we like to get your gear to you as quickly as possible.
Please note: our Customer Support team canât cancel orders once theyâve been placed, even within this window.
Used a discount code on a cancelled order?
If you've cancelled your order, or your order has been cancelled, and your discount code isn't working when you try to use it again, please reach out to our Customer Support team, and they'll be happy to help.
Can I amend my order?
Once an order has been placed, weâre unable to make any changes.
This includes:
Adding/removing items or changing sizes/colours
Updating delivery details (address, instructions, courier or shipping method)
Updating payment details or applying discount codes/price changes
Our system moves quickly to process and dispatch orders, which means weâre unable to catch them in time to make changes.
Please be aware: contacting Customer Support wonât allow changes to be made to your order.
Can I change my address?
Weâre so sorry, we're unable to amend delivery addresses once the order is placed.
Noticed the error straight away? If it's been less than 15 minutes since you placed your order, you can still cancel it and reorder with the correct address - see the Can I Change or Cancel My Order? section at the top of this article.
Missed the 15-minute cancellation window? Here's what to do:
Wait for your dispatch email - this arrives once your order ships and includes your tracking number and courier details.
Contact your courier directly using the tracking link in your dispatch email. Depending on your carrier, you may be able to redirect your parcel to a pickup point or request a return to sender before delivery is attempted.
Please note: these options are carrier-dependent and aren't available with all couriers. Address redirects aren't guaranteed â if you're unsure what's possible, check directly with the courier using the tracking details in your dispatch email.
If delivery fails, the parcel will usually be returned to us automatically. Once your tracking shows 'Returned to Sender', contact our Customer Support team, and they'll process your refund.
If it's delivered, use the Returns Portal within 30 days to send it back. Returns are free, and you'll receive a full refund to your original payment method once we've processed your return.
Part of your order already dispatched? If your order shipped in multiple parcels and some items are already on their way, Gymshark can't split or recall in-flight shipments. Any dispatched items must be returned via the Returns Portal once they've been delivered.
Please note: Gymshark isnât responsible for orders that go missing due to an incorrect address, and weâre unable to offer a refund or replacement. If you still want your items, we recommend placing a new order with the correct details.