We offer free returns to the following countries:
United Kingdom (mainland), United States, Canada, Germany, Austria, Switzerland, France, Belgium, Greece, Netherlands, Sweden, Denmark, Finland, Norway, Poland, Australia, New Zealand and Ireland.
Start your return
📦 You have 30 days from delivery to start your return.
Find your country in the table below to access your returns portal. You'll need your order number and postcode or email address.
❗️Mobile Users: Slide the table to the left to see the full table❗️
Country | Returns Portal | Transit & Processing Time |
Australia & New Zealand | Up to 9 working days | |
Austria | Up to 6 working days | |
Canada | Up to 15 working days | |
Canary Islands & Cyprus | Manual — see instructions below | See instructions below |
Denmark | Up to 8 working days | |
Finland | Up to 8 working days | |
France | Up to 7 working days | |
Germany | Up to 8 working days | |
Hong Kong | Up to 28 working days | |
Iceland, Isle of Man & Gibraltar | Manual — see instructions below | See instructions below |
Jersey & Guernsey | Up to 8 working days | |
Netherlands | Up to 9 working days | |
Norway ⚠️ Special drop-off process — see below | Up to 8 working days | |
Rest of Europe | Up to 8 working days | |
Rest of World | Up to 28 working days | |
Singapore | Up to 28 working days | |
Spain | Up to 8 working days | |
Sweden | Up to 4 working days | |
Switzerland | Up to 8 working days | |
UK | Up to 11 working days | |
US | Up to 15 working days |
Return Instructions
Enter your order number (including the # symbol) and your postcode or email address. Make sure these match exactly as shown on your order confirmation.
Select the item(s) you're returning or exchanging and let us know the reason. Note: Items marked 'Final Sale' cannot be returned (Canada and US only).
Choose your return method — you'll also see your nearest drop-off point. Depending on your method, you may need to:
Download and print a returns label, or
Use a QR code for a printerless return.
For refunds: select your credit option before clicking 'Submit return'.
Attach the returns label to your parcel or show your QR code at the drop-off point, then take your parcel to your chosen location.
Manual Return Instructions
The following countries require a manual return (no portal): Canary Islands, Cyprus, Iceland, and Isle of Man & Gibraltar.
Pack your items securely — ideally using the original packaging — within 30 days of receiving your order.
Clearly write your order number and the return address below on the front of your parcel:
Bleckmann Gymshark
Zonneweg 1
9940 Evergem
BelgiumSend your parcel using your chosen courier. Make sure to:
Obtain a proof of postage receipt and keep it until your refund has been received.
Note that any returns shipping or customs/import fees are your responsibility to cover.
Allow up to 28 days for your parcel to reach us. Once received, we'll process it within 7 days and send you an email notification. Your refund will be issued within a further 7 working days.
Refund Timeframe
Processing times vary by country — refer to the list above.
You'll receive an email confirmation once your return has been processed.
After your return is processed, please allow up to 7 working days for the refund to clear with your bank.
Exchanges
Exchanges are not available for the following locations:
Canary Islands, Cyprus, Hong Kong, Isle of Man & Gibraltar, Jersey & Guernsey, Norway and Switzerland
For more information on exchanges, head over to our Can I exchange my item article.
Norway — Drop off Process
Please note: You can only return up to 2kg in one package. If your return is heavier than this, register and send it in separate shipments.
⚠️ Norway returns use a special postal process — please read all steps carefully before dropping off your parcel. The post office will not scan your barcode, and you will not receive a standard receipt.
Do not ask the post office to scan the barcode — it is only scanned by staff at the parcel centre in Kalmar before being forwarded to our warehouse in Belgium.
Place the package with the other mail to be sent.
As you won't receive a receipt, take a photo of your parcel at the post office as proof of postage and keep it until your refund is confirmed.
Leave the package in the unmanned delivery hatch at the nearest Posten Postkontor (or a free-standing Posten Postboks).
Allow up to 8 working days from the time you drop off your return for it to be processed.
Instore Returns
You can return or exchange items in our retail stores in the country you purchased from.
If You Ordered Online
Have your order number ready before visiting the store.
You can either:
Return via the Returns Portal, or
Bring the items directly to one of our stores.
If you'd like to exchange in-store and the item is available, you'll receive an e-gift card via email, usable online or in the Gymshark store (you can only use the gift card in the same country you purchased from).
If the item isn't in stock, we can:
Process a refund to your original payment method, or
Issue an e-gift card.
For purchases made using both a card and gift card, refunds are applied to the gift card first.
If You Purchased In-Store
You'll need a valid receipt to process any return or exchange.
If your desired item isn't in stock, we can:
Refund to your original payment method, or
Issue an e-gift card.
If the original payment method isn't available, the refund will be applied to a gift card instead.
No receipt? You may still be eligible for an exchange at the manager's discretion.
US- Happy Return Bars
If you're returning via a Happy Returns Bar:
Present your QR code to the agent at the bar with the items you wish to return — there's no need to box or print anything.
Don't have your QR code? You can show your Happy Returns Express Code, which you'll receive when registering your return.
Refunds for returns made at a Happy Returns Bar are processed immediately once your items are dropped off.
Still need help? Contact our Customer Support team and we’ll be happy to assist.