Received your new Gymshark 'fits but something’s not quite right? No worries — we’ve got you.
You can request an exchange for a different size as part of our returns process.
Exchanges for the same item are free and must be made within 30 days of receiving your order.
Are exchanges available for everyone?
Exchanges are not available for the following locations:
The Canary Islands, Isle of Man, Gibraltar, Hong Kong, Azores and Madeira.
If your order was delivered to a pickup point, it's not eligible for an exchange.
If you're after a different colour or a completely different item, the easiest route is to return for a refund and place a new order.
Is an exchange guaranteed?
Not always, unfortunately. Stock isn't reserved when you request an exchange — so if the item is out of stock by the time your return is processed:
You’ll be refunded back to your original payment method
We’ll send you a confirmation email with the details
Still after the item? Check out our restocks article to get notified when it's back in.
Can I change my address?
Your exchange will always be sent to the same address as your original order — we're not able to change this.
What shipping method is my exchange sent with?
Exchanges are sent with standard delivery — we can't offer an upgrade on this one, sorry.
Why does the value of my item say 0 when returning an exchange?
Don't worry if you see a value of £/$/€0.00 when registering an exchange for return — that's totally normal, since the order was created as an exchange. You'll still be refunded the amount you paid on your original order.
Still have questions? Our Customer Support team is always happy to help — just get in touch.