Received your new Gymshark 'fits but something’s not quite right? No worries — we’ve got you.
You can request an exchange for a different size as part of our returns process.
Exchanges for the same item are free and must be made within 30 days of receiving your order.
Are exchanges available for everyone?
Exchanges are not available for the following locations:
The Canary Islands, Isle of Man, Gibraltar, Hong Kong, Azores and Madeira.
If your order was delivered to a pickup point, it isn't eligible for exchange.
If you'd like a different size, colour, or item, please return your order for a refund and place a new order instead.
Is an exchange guaranteed?
Not always. When you select an exchange, stock isn’t reserved in real time. If the item is out of stock by the time your return is processed:
You’ll be refunded back to your original payment method
We’ll send you a confirmation email with the details
Still want the item but it’s out of stock? Check out our restocks article to get notified when it's back.
Can I change my address?
The delivery address for exchanges can't be changed — your exchange will always be sent to the same address as your original order.
What shipping method is my exchange sent with?
Exchanges are shipped with standard delivery - this can't be amended.
Why does the value of my item say 0 when returning an exchange?
When registering an exchanged item for a return, you may see a value of £/$/€0.00 - this is expected, as the order was created as an exchange. You will still be refunded the amount you paid on your original order.
Still have questions? Reach out to our Customer Support team and we’ll be happy to help.