Please don't return any damaged or faulty items unless advised by our Customer Support team. Returning an item before speaking to us may delay your resolution.
Where Was Your Item Purchased?
We can only help with items purchased directly from Gymshark.
If you purchased your item through:
Gymshark.com
A Gymshark retail store
A Gymshark pop-up or event
Please get in touch with our Customer Support team and we'll be happy to investigate.
Purchased from a Third-Party Retailer
If you purchased your item from a third-party retailer or reseller, you'll need to contact them directly regarding any faults or issues.
How to Report a Faulty Item
To help us investigate your claim as quickly as possible, please provide:
Your full name
Your email address
Your order number (for example, #UK123456)
The item name or description (if known)
You'll also need to send photos showing:
The fault or damage
A full-length image of the item
The Gymshark logo and product label
Reporting a Faulty Water Bottle
If you're reporting a fault with a water bottle, you'll need to provide:
Clear photos showing the entire bottle and the fault or damage, or
A video demonstrating the issue (for example, a leaking bottle)
Please Note
Damage caused by:
Dishwasher use
Microwave use
is not eligible for compensation.
Visiting a Gymshark Store (UK Customers)
If you're based in the UK, you can also visit one of our London stores with:
Your order number or proof of purchase
The faulty item(s)
Don't Have Proof of Purchase?
If you don't have proof of purchase, any return or resolution will be at the discretion of the store manager.
Where approved, we may offer:
An exchange, or
A gift card equal to the current value of the faulty item(s)