WE'RE SORRY IF YOU'VE RECEIVED A FAULTY ITEM
Please don’t return any damaged or incorrectly delivered items unless advised by a member of our Support Team. Doing so may delay your resolution.
We can only help if the item was purchased directly from Gymshark. If you bought it from a third-party retailer or reseller, please contact them directly.
If you ordered through gymshark.com, our retail stores, or a Gymshark pop-up/event, get in touch and we’ll look into it for you.
TO REPORT A FAULTY ITEM, PLEASE SEND US:
Your full name and email address
Your order number (e.g. #UK123456)
The item name or description (if known)
Photos that clearly show:
The fault
A full-length image of the item
The Gymshark logo and label
UK-BASED CUSTOMER? YOU CAN VISIT OUR LONDON STORES
If you’re in the UK, you can also visit one of our London stores with:
Your order number or receipt
The faulty item(s)
If you don’t have proof of purchase, a return will be at the store manager’s discretion. In this case, we may offer:
An exchange, or
A gift card equal to the current price of the faulty item(s)
Still need help? Contact our Customer Support team and we’ll take it from there.