Support Hub

Payment Queries

Updated 6 months ago

Error Codes:

Please see below payment error codes that may appear if your order is unsuccessful: 

2000 – Do not honour - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.

2007 – No Account – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.

2015 – Transaction not allowed - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.

3000 – Processor Network Unavailable – This response means there is an error with our payment gateway, but don’t worry, we’ll let you know of any issues and let you know once it’s fixed.

If you receive an error code not displayed above, please click here to see a full list of potential errors.

Additional Charges:

If you’re shopping from outside the UK, there’s a small chance you could be charged an International Banking fee by your bank (not Gymshark). Unfortunately, there’s nothing we can do to remove International Banking Charges at Gymshark; trust us, we would if we could! These charges (usually between 2-3%) are very occasionally added to orders where a person’s bank is registered in a country where Gymshark isn’t registered. Most banks will allow this kind of transaction without charge, but unfortunately not all! So it's always best to double check with your bank if you're unsure.

More Questions?

Please contact our support team here.

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