Support Hub

Don't worry if your tracking doesn't show any updates straight away! Please allow up to 72 hours for your first tracking update to appear.

Still waiting on your Black Friday order tracking details?

Don't worry if you've not received your tracking link yet - we're working on it! You'll soon receive an email titled "Your Gymshark order's on the way". Make sure to check your junk folder - sometimes our emails sneak in there.

Find out when your Black Friday order is expected to arrive below👇

Already have a Gymshark account?

Tracking your orders is made simple through your account section, simply;

1. Log into your Account

2. Head to Account > My Orders

3. Check the fulfilment status of your order. If it's fulfilled, select the order. (If status is not yet fulfilled, don't worry - we're working on it.

4. Click Track Your Order to be directed to your specific courier tracking

Alternatively, you can use the link provided in your shipping confirmation email.

What if my tracking hasn't updated?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.

If you've realised that you've entered an incorrect or incomplete address, head to our I want to change my order/address article.

If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't updated in 10+ working days please get in touch with our Customer Support team who will be able to assist you.

For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, APO and FPO addresses, please allow 14+ days for your tracking to update before contacting our team to investigate your order.