Support Hub

I want to change my order

Updated 2 days ago

CAN I MAKE A CHANGE TO MY ORDER?

Unfortunately, we’re unable to make any changes to your order once you've hit 'Place Order' at checkout, this includes:

  • Changing the item or size

  • Delivery/billing address

  • Adding items to your order

  • Shipping method

However did you know there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email or in your account section by hitting the 'Cancel Order' button.

Once this time has passed the order can't be cancelled, however you can return/exchange the items by following our returns process here.

I THINK MY ADDRESS IS WRONG ON MY ORDER?

Input the incorrect address at checkout... Uh oh! Looks like you're as speedy as us! Sadly, we can't change an address with the courier once the order is placed, however it's possible you can update this with the courier by contacting them directly.

If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.

If your order has shipped, please contact the courier directly ASAP as they may be able to help.

Important to know... If you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we're not liable to refund/replace this order.

More Questions?

Please contact our support team here.

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