CAN I CHANGE OR CANCEL MY ORDER?
We get it – sometimes plans change.
If you’ve just placed an order and need to cancel it, you’ve got a 15-minute window to do so.
Simply click the ‘Cancel Order’ button in:
Your Gymshark account, or
Your order confirmation email
Once your order has been successfully cancelled, you’ll receive a confirmation email.
After this 15-minute window, we’re no longer able to cancel your order as it will already be getting picked and packed in our warehouse – we like to get your gear to you as quickly as possible.
Please note: our Customer Support team can’t cancel orders once they’ve been placed, even within this window.
USED A DISCOUNT CODE ON A CANCELLED ORDER?
If you've cancelled your order, or your order has been cancelled, and your discount code isn't working when you try to use it again, please reach out to our Customer Support team, and they'll be happy to help.
AMENDING YOUR ORDER
Once an order has been placed, we’re unable to make any changes.
This includes:
Adding/removing items or changing sizes/colours
Updating delivery details (address, instructions, courier or shipping method)
Updating payment details or applying discount codes/price changes
Our system moves quickly to process and dispatch orders, which means we’re unable to catch them in time to make changes.
Please be aware: contacting Customer Support won’t allow changes to be made to your order.
ENTERED THE WRONG ADDRESS AT CHECKOUT?
Once your order has been shipped, you’ll receive a dispatch email with tracking details and courier information.
Depending on your carrier, you may be able to use these details to:
Add delivery notes (e.g. leave with a neighbour or in a safe place)
Update delivery preferences
Redirect your parcel to a pickup point
Please note: these options are carrier-dependent and aren't available with all couriers. Address redirects aren't guaranteed – if you're unsure what's possible, check directly with the courier using the tracking details in your dispatch email.
If an incorrect address was entered at checkout, Gymshark isn’t responsible for orders that go missing, and we’re unable to offer a refund or replacement.
If you still want your items, we recommend placing a new order with the correct details.
WHAT CAN I DO IF I CAN’T CANCEL OR CHANGE MY ORDER?
If your order is already on its way and you no longer need it, you can return it once it’s been delivered. Simply head to the Returns Portal to get started.
If your parcel can’t be delivered due to an incorrect address, it will usually be returned to us. If your tracking shows ‘Returned to Sender’, please contact our Customer Support team and they’ll be happy to help.
Part of your order already dispatched? If your order shipped in multiple parcels and some items are already on their way, Gymshark can't split or recall in-flight shipments. Any dispatched items will need to be returned via the Returns Portal once they've been delivered.