Support Hub

Can I cancel my order?

You've got a 15 minute window to cancel after placing your order. You can do this by hitting the 'Cancel Order' button in your Gymshark account or email confirmation. Once the order has been cancelled successfully, you'll receive an email to confirm the cancellation.

Unfortunately, our Customer Support team can’t cancel orders once they’ve been placed.

Once 15 minutes has passed since you placed the order, it can't be cancelled as it will be getting picked and packed soon in our warehouse. If you no longer wish to keep the order, you can return it within 30 days for a full refund.

Can I make a change to my order?

Due to how quickly orders are passed to our warehouse to be shipped, we’re unable to edit orders once placed. This includes;

• Adding or removing items to your order

• Changing an item, size or colour

• Amend delivery address

• Changing the shipping method or courier

• Payment details

• Applying a discount code or editing product prices

If you have noticed a mistake in your order you wish to change, you can cancel your order within 15 minutes of placing the order by hitting the 'cancel order' button in your account section or in your order confirmation email.

*Please be aware that reaching out to us directly won't result in being able to make changes to your order.

Can I change my delivery address?

Sadly we cannot change an address with the courier once the order is placed, however it is possible you may be able to get this updated with the courier by contacting them directly once your order has been dispatched.

Just check your 'Order's on the way' email for their contact details and tracking information. Please note this is not guaranteed and services can vary from courier to courier.

*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing and are therefore not liable to refund/replace the order.