Support Hub

I want to cancel/change my order

Updated 4 months ago

Can I cancel or make a change to my order?

Unfortunately, we’re unable to make any changes to your order once you've hit 'Place Order' at checkout, this includes:

  • Changing the item or size

  • Delivery/billing address

  • Adding/removing items to your order

  • Shipping method

However, there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the 'Cancel Order' button.

Once this time has passed the order can't be cancelled, however you can start a return/exchange once delivered.

Start A Return or Exchange

I think my address is wrong on my order?

Input the incorrect address at checkout... Sadly, we can't change an address with the courier once the order is placed, however it may be possible to update your delivery preferences with the courier by contacting them directly.

If for any reason your order can't be delivered, the courier will return it to us and you’ll receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.

If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.

If your order has shipped, please contact the courier directly ASAP as they may be able to help.

Important to know... If you input the incorrect address at checkout, and the order goes missing or is delivered to that location, we cannot be held accountable to refund or replace the order to your preferred location.

More Questions?

Please contact our support team here.

Share this article