Support Hub

Black Friday Delivery Information

Delivery costs and timeframes are subject to change from the information provided below during a sale/promotion. To find out more about the affect on shipping during Black Friday, see here

Please choose your location from the dropdown below for your delivery options:

THINGS YOU NEED TO KNOW

• You'll receive a confirmation email once your order is placed, followed by a second email a few days later containing your tracking information once your order has shipped.

• The Delivery timeframe chosen at checkout starts once your order has shipped (excluding US & Canada where the timeframe stated at checkout is total expected delivery time)

• Gift Card purchases don't count towards the free shipping threshold.

• In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

We currently DO NOT SHIP to the following places:

Afghanistan, Belarus, Burundi, Cambodia, Cayman Islands, Central African Republic , Cuba, Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690), Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russian Federation, Somalia, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Venezuela, Yemen, Zimbabwe.