Support Hub

Delivery Information

Updated 2 months ago

Please note that gift cards do not count towards the free shipping threshold.

In the unlikely event that you do not receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

We currently DO NOT SHIP to the following:

  • Afghanistan

  • Belarus

  • Burundi

  • Cambodia

  • Cayman Islands

  • Central African Republic

  • Cuba

  • Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690)

  • Democratic Republic of Congo

  • Guadeloupe

  • Iran

  • Iraq

  • Kosovo

  • Lebanon

  • Libya

  • Mali

  • Martinique

  • Myanmar

  • Nicaragua

  • North Korea

  • Northern Marianas Islands

  • Oaxaca Region of Mexico

  • Pakistan

  • Réunion

  • Russian Federation

  • Somalia

  • South Sudan

  • Sudan

  • Gauteng Province of South Africa

  • Syria

  • St. Barthélemy

  • St. Martin

  • St. Pierre and Miquelon

  • Venezuela

  • Yemen

  • Zimbabwe

More Questions?

Please contact our support team here.

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