Support Hub

Extended Christmas Returns Policy

We've extended our usual 30 days returns period to allow returns on any unwanted purchases in the lead up to Christmas.

Purchases made between 1st November 2024 and 1st January 2025 can be returned up until 31st January 2025. Purchases made from 2nd January 2025 onwards will have 30 days to return. *see below for any exclusions.

This policy excludes our Wooster St, New York & Bicester Village, UK store, where our standard 30 day returns policy is in operation. More information can be found in store.

What items can I return?

Any unwanted product must be returned by 31st January 2025 under our extended returns policy (Excluding purchases made in our Bicester & Wooster St stores). Please see the below for any exceptions to this rule:

• All Underwear & Swimwear can't be returned for hygiene reasons.

• Socks can be returned if they are sealed in their original packaging.

• All bottles are non-returnable due to hygiene reasons.

• Personalised items can't be returned.

• Supplements are only returnable if unopened, where the seal remains unbroken, and in a perfect resalable condition, in its original packaging.

• In the US and Canada, items with a final discount of 60% or more are 'Final Sale' and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

If you purchased items at one of our London stores, you must have a valid original receipt or e-receipt. Information relating to returns at our store can be found on our UK Returns Information page.

When will I get my refund?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

To find out how long your return may take, please see HERE.

Good to knows...

• We only offer refunds onto the original payment method used to make the order.

• For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

• Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

• If using a Happy Returns Bar in the US or returning to our Regent Street store, a refund will be immediately processed upon return.

Can I combine multiple returns into one return?

The short answer is, no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.

Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.

Combining the returns into the same package my cause an error in your refund, so please package separately.

If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.

Do you offer exchanges?

Exchanges are currently available on the following stores;

Australia & New Zealand, Canada, Denmark, Europe, France, Finland, Germany & Austria, Netherlands, Sweden, United States, United Kingdom (including at our London Retail Store for purchases bought in store or orders placed on our United Kingdom online site). 

Exchanges are currently not available on our Norway, Switzerland and Rest of World stores.

Exchanges via Happy Returns can only be made for a different size of the same item, not a completely different item.

If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange.

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.

Pop up stores & Events Returns Policy

Returns from pop-up stores and Gymshark events are accepted under our usual returns policy, however we'll need you to get in touch with us and provide your e-receipt so we can verify your purchase, open our returns portal and issue a refund*

*Where cash has been used to purchase, items that are eligible for a return can only be refunded with store credit in the form of an e-gift card.

If you paid using debit/credit card, we'll be able to refund onto the original payment method providing you're able to provide proof of purchase. Your e-receipt contains your order number which we'll need to find your order and begin the return process.

FYI; A refund or store credit will be issued once we've received your return back at our warehouse.

Received a faulty or incorrect item?

For information on what to do with a faulty item, check out our faulty item article HERE.

For information on what to do if you've received an incorrect item, see our incorrect item process HERE.