Support Hub

Returns Policy

Updated 19 days ago

What is your Returns Policy?

Country-Specific Returns Information: Click Here!

  • Products must be returned within 90 days of receiving your order.

  • Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.

  • Women’s swimwear can only be returned if the hygiene seal is still intact.

  • Underwear cannot be returned for hygiene reasons.

  • Face masks cannot be returned or refunded once packaging has been opened due to health protection reasons.

  • Socks can be returned if they are sealed in their original packaging.

  • We only offer refunds onto the original payment method used to make the order.

  • Exchanges are not part of our returns policy.

  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

  • Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!

  • Anything accidentally or incorrectly returned our way (that’s not a Gymshark item) will be the responsibility of the sender, not Gymshark. We’ll always do our very best to help out, but unfortunately can’t make any promises!

Make a Return

 

Pop-Up Stores Returns Policy

Products purchased from a Gymshark event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support.

Contact Us

More Questions?

Please contact our support team here - www.gymshark.com/contact

Share this article