Support Hub

We offer free returns to the following countries;

United Kingdom (mainland), United States, Canada, Germany, Austria, Switzerland, France, Belgium, Greece, Netherlands, Sweden, Denmark, Finland, Norway, Poland, Australia, New Zealand and Ireland.

If your country is not listed here you may be responsible for the cost of your return.

To start your return, choose your location below;

In the unlikely event you've received a faulty item, check out our 'Received a faulty item?' page.

Please don't return any damaged or incorrectly delivered goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

RETURNING RETAIL ORDERS BY POST

If you would like to return your retail order online, there are a few steps we need to take.

*Orders purchased at our Bicester Village and Klaverstraat stores must be returned in-store.

Please reach out to the Customer Support team with the following info so that they can help you set up a return:

• Order / Receipt Number

• Your Full Shipping Address (including postcode)

• Phone Number

• Items Returning

• Preferred Courier & whether you'd prefer a printed label or QR code

Be sure to keep your proof of postage, as it may be needed to process your return.

FYI: Retail returns must be sent from the country you bought them in. We can’t accept international returns.