Support Hub

Gymshark London, our flagship store, is much more than just a 'retail shop'. We've created a space that will truly unite the conditioning community - from special events, workout classes and much much more!

You know you need to come and see us...

Opening Times:

Monday: 10am-8pm

Tuesday: 10am-8pm

Wednesday: 10am-8pm

Thursday: 10am-8pm

Friday: 10am-8pm

Saturday: 10am-8pm

Sunday: 11:30am-6pm (11:30-12:00 browsing only)

*Bank holiday opening times may vary

What experiences are available at Gymshark Regent Street?

We have a range of experiences and features within the store, some that don’t require a booking and some that do. You’re free to browse the store, make a return or pick up an order, visit Joe & The Juice and hang out in our community space, ‘The Hub’, without a booking.

Experiences that require a booking range from workout classes in the ‘Sweat Room’ and expert advice at the ‘Pro Bench’ from our Gymshark coaches.

To find out more about what we have to offer, head to our page here.

How do I book onto a store experience?

To book onto any of our in-store experiences such as Pro Bench or a workout class, you’ll need to make a booking via our Eventbrite page. You can also download the Eventbrite app for easy access to tickets, here's how;

• Download Eventbrite from the app store on your device and log in

• Search Gymshark (add London as the location)

• Select the experience you're looking for and follow Gymshark LDN

• Click 'Get Tickets' and register your information

You'll get an email confirmation upon booking and can access your tickets via the Eventbrite app under the tickets icon for easy access on the day.

Spend the rest of the week counting down the days, hours, minutes and seconds until your experience!

How do I cancel a booking?

If you can’t make your booking or simply change your mind, you can quickly and easily cancel the booking within the app. Simply;

• Open up the Eventbrite app and head to 'Tickets'

• Select the experience you wish to cancel

• Click 'Cancel Order'

You'll receive an email to confirm your cancellation.

What if an experience is fully booked?

Unfortunately, if an experience is highlighted in the app as being fully booked, we do not operate a waitlist system and our Customer Support team won’t be able to help you book onto this experience.

You can however check what other experiences we have to offer that are available on any selected day under the Gymshark LDN page on Eventbrite.

Can I bring plus-one to a booking?

Well… yes and no.

If you've booked onto an exercise class in the ‘Sweat Room’ or a session at the ‘Pro Bench’, your booking is confirmed for yourself only. Sorry to be awkward, but this is so we comply to Health & Safety Regulations.

However, your plus-one is more than welcome to book onto the same class via the app to secure their slot. They can do this following the steps above under “How do I book onto a store experience”.

Don't have access to the app or having trouble making a booking?

If you’re having trouble using the app or booking onto an experience, please contact Eventbrite using their Help Centre.

Do you have any other Gymshark stores?

While our flagship store on Regent Street unites the conditioning community with experiential spaces and workout classes, we also have retail stores across the globe and could be popping up near you real soon.

For more information about our stores, check out our stores page here.

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