Support Hub

We’re really sorry to hear there’s an issue with your order. Our team works hard to get everything right, but sometimes mistakes can happen. Don’t worry - we’ll help get this sorted.

MISSING AN ITEM FROM YOUR ORDER?

We know how exciting it is waiting for your Gymshark gear to arrive, so if something seems to be missing, we’re here to help you figure it out quickly.

Before anything else, double-check your shipping confirmation email. If the item is listed there, it should be in the package you’ve received.

THE ITEM SHOWS ON MY SHIPPING CONFIRMATION EMAIL, BUT IT'S NOT IN MY PARCEL?

If the item(s) appear on your shipping confirmation but aren’t in your parcel, please reach out to our Customer Support team within 7 days of delivery so we can look into it for you.

THE ITEM ISN'T ON MY SHIPPING CONFIRMATION EMAIL - WHAT NOW?

Don’t worry! There are a couple of reasons this might happen.

IT MAY BE ARRIVING IN A SEPARATE PACKAGE

You can check if your order will arrive in separate packages via your shipping confirmation email titled "Your order is on the way".

Sometimes, due to stock availability, we ship items from different warehouses. If that’s the case, you may receive a second email titled “Some items in your order are on the way”, which will include more information. Any remaining items will follow shortly after.

YOUR ITEM MAY HAVE BEEN REFUNDED

The item(s) missing may have been out of stock. If we’re unable to send the item(s), you may receive an email titled “An update on your order”, letting you know.

In these cases, you’ll be refunded for the value of the missing item(s). Make sure to give your junk and spam folders a quick check too - just in case it's hiding in there.

RECEIVED THE WRONG ITEM?

If you’ve received an incorrect item, please reach out to our Customer Support team as soon as possible so we can help.

When you contact us, it’s super helpful if you can include the following:

• Your order number

• A clear photo of the item(s) you received

• A photo of the packaging (if you still have it)

Wrong item claims must be submitted to our Customer Support team within 14 days of delivery.

RECIEVED A DAMAGED ITEM?

If something in your order has arrived damaged, please get in touch with our Customer Support team as soon as you can so we can sort things out for you.

To help us investigate properly, please include the following:

• Full-length photos of the damaged item(s)

• A close-up photo of the damage

• Photos of all labels

• A photo of the outer packaging/bag

Damaged order claims must be submitted to our Customer Support team within 7 days of delivery.