Don't worry if your tracking doesn't show any updates straight away! Please allow up to 72 hours for your first tracking update to appear.
🚚 Not yet placed your order? Check our Delivery Information article for shipping costs, estimated delivery times, and regional details.
ALREADY HAVE A GYMSHARK ACCOUNT?
If you’ve got a Gymshark account, tracking is simple:
Log in to your account
Go to Account > My Orders
Find the order you want to track
If the order status is fulfilled, click the order to view details
If it’s not yet fulfilled, don't worry - we're working on it!
Click Track Your Order to see your tracking updates via the courier
You can also use the tracking link from your shipping confirmation email at any time.
WHY HAS MY TRACKING NOT UPDATED YET?
No stress! Tracking info typically updates every 24–48 hours, but sometimes it might take a little longer, especially during busy periods or while your parcel is in transit.
HERE'S WHAT TO DO:
Check the tracking link for any courier updates, such as:
Delays due to customs checks
Delivery issues from an incorrect or incomplete address
If you think there’s an address error, check out our article on how to change your order/address.
STILL NO UPDATE?
Don’t panic – your order is likely still on the way.
Before reaching out, check your courier's tracking page directly - your courier is confirmed in your shipping confirmation email. Common couriers include Evri and Royal Mail (UK), and UPS, DHL, OnTrac, or AxelHire (US).
If your US order is shipping via UPS SurePost, tracking may pause mid-transit before transferring to USPS for final mile delivery - this is completely normal and your order is still on its way.
If it’s been 5+ working days with no tracking movement, please get in touch with our Customer Support team so we can help out.
For deliveries to Puerto Rico, Hawaii, US Virgin Islands, Guam, APO and FPO addresses, please allow 14+ days for tracking to update before reaching out to us.
If your exchange hasn’t been shipped within 7 days of processing, contact Gymshark customer support for assistance.