Support Hub

Can I cancel my order?

You can cancel your order within 15 minutes of placing it by clicking the 'Cancel Order' button in your Gymshark account or in your order confirmation email. Unfortunately, we are unable to cancel orders for you once placed.

Once 15 minutes has passed since you placed the order, it can't be cancelled as it will be getting picked and packed soon in our warehouse. If you no longer wish to keep the order, you can return it within 30 days for a full refund.

Can I make a change to my order?

Due to how quickly orders are passed to our warehouse to be shipped, we’re unable to edit orders once placed. This includes;

• Adding or removing items to your order

• Changing an item, size or colour

• Amend delivery address

• Changing the shipping method or courier

• Applying a discount code or editing product prices

If you have noticed a mistake in your order you wish to change, you can cancel your order within 15 minutes of placing the order by hitting the 'cancel order' button in your account section or in your order confirmation email.

Can I change my delivery address?

Sadly we cannot change an address with the courier once the order is placed, however it is possible you may be able to get this updated with the courier by contacting them directly.

To do this, please wait until you receive your tracking email directly from the courier as it will contain your tracking number that you can provide to the courier in the hopes they can amend the address for you. Please note this is not guaranteed and services can vary from courier to courier.

*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing and are therefore not liable to refund/replace the order.