If you've already returned your item and are waiting for your refund or exchange, use this guide to check where things stand — and what to do if something isn't right.
⏱ Before contacting us, please make sure your country's full return timeframe has passed. Contacting us before this won't speed up the process, and our team won't be able to investigate until the window has closed.
Check your country's return timeframe 👇
Step 1 — Check your return has been delivered
Before anything else, check your courier's tracking page for a status update. Look for any of the following:
Returned
Delivered
Returned to warehouse
Or something similar
If your tracking shows the return has been delivered to our warehouse, that's the first confirmation that we've received it.
Note: returns not registered through the returns portal won't show tracking updates until they've been scanned in at the warehouse.
Step 2 — Is your refund or exchange on track?
Use this checklist to confirm your refund is still within its expected window before contacting us:
Check your country's return timeframe (button above) — if this window hasn't passed yet, your return is still in progress.
Search your inbox (including spam/junk) for a refund/exchange confirmation email from Gymshark.
Check the payment method you used originally — the refund always goes back to the same method (see payment timelines below).
For exchanges, you will receive an email once your exchange has been shipped. Exchanges are sent with standard delivery.
If the full return timeframe has passed and none of the above confirms receipt, contact us with your order number and proof of postage.
Refund timelines by payment method
Once your return has been processed at the warehouse, the time it takes for funds to reach you depends on your payment method. These timelines are from the point of processing — not from when you posted the return.
Payment method | Typical refund timeline (from processing) |
Credit / Debit card/ Apple Pay/ Google Pay | Up to 3-5 working days |
PayPal | Up to 48 hours |
Klarna | Up to 7 working days (Klarna then adjusts your plan) |
Clearpay/Afterpay | Up to 48 hours |
Gymshark Gift Card | Credited back to your original gift card immediately |
Ideal/Mollie | Within 14 days |
💡 Refunds always go back to the original payment method used at checkout. We're not able to redirect a refund to a different card, account, or payment type.
If you've switched bank accounts, your refund will be sent to your new account automatically. If you've closed your account, your original bank will still receive the funds and can help you access them. Please contact your bank for further assistance.