Already sent your return and wondering where things are at? Here's how to check - and what to do if something doesn't look right.
⏱ Before contacting us, please make sure your country's full return timeframe has passed. Contacting us before this won't speed up the process, and our team won't be able to investigate until the window has closed.
First, check your country's return timeframe 👇
Step 1 - Check your return has been delivered
First things first - check your courier's tracking page and look for any of these statuses:
Returned
Delivered
Returned to warehouse
Or something similar
If your tracking shows the return as delivered to our warehouse, that's a good sign — it means we've got it.
Heads up: if you didn't register your return through the portal, tracking won't update until it's been scanned in at the warehouse.
Step 2 - Is your refund or exchange on track?
Run through this checklist before getting in touch — it'll help you confirm everything's on track:
Check your country's return timeframe (button above) — if this window hasn't passed yet, your return is still in progress.
Search your inbox (including spam/junk) for a refund/exchange confirmation email from Gymshark.
Check the payment method you used originally — the refund always goes back to the same method (see payment timelines below).
For exchanges, you will receive an email once your exchange has been shipped. Exchanges are sent with standard delivery.
If the full return timeframe has passed and none of the above confirms receipt, contact us with your order number and proof of postage.
Refund timelines by payment method
Once we've processed your return, how long it takes to hit your account depends on your payment method. These timelines start from when we process it - not from when you posted it.
Payment method | Typical refund timeline (from processing) |
Credit / Debit card/ Apple Pay/ Google Pay | Up to 3-5 working days |
PayPal | Up to 48 hours |
Klarna | Up to 7 working days (Klarna then adjusts your plan) |
Clearpay/Afterpay | Up to 48 hours |
Gymshark Gift Card | Credited back to your original gift card immediately |
Ideal/Mollie | Within 14 days |
💡 Refunds always go back to the original payment method you used at checkout. We can't redirect them to a different card, account, or payment type.
If you've switched bank accounts, your refund will land in your new account automatically. If you've closed your account, your original bank will still receive the funds - just give them a call, and they'll help you sort it out.