If a courier attempts to deliver your order and no one is available, don't worry — there are usually several options to get your parcel to you.
📬 How will I know a delivery was attempted?
Your courier will typically notify you via:
A physical card left at your address with instructions
An email or SMS notification with redelivery options
A notification through the courier's app
Make sure to check your dispatch email — it confirms which courier is handling your delivery and includes your tracking link, which you can use to manage your delivery preferences.
🔄 What can I do after a missed delivery?
Depending on your courier, you may be able to:
Schedule a redelivery for a more convenient date
Add a safe place instruction (e.g. leave behind bins, in a porch, or with a neighbour)
Redirect your parcel to a pickup point or parcel shop
Collect your parcel from the courier's local depot
Most couriers will attempt to deliver on the next working day after the first failed delivery.
💡 You can manage your delivery preferences directly via your courier's app or website using the tracking link in your dispatch email.
🗓️ How long will my parcel be held?
After a failed delivery, couriers will hold your parcel for a set number of days before returning it. The hold period varies by courier.
⚠️ If you're unsure how long your parcel will be held, check your courier's tracking page or contact them directly — hold periods can vary.
📦 What if my parcel is returned to sender?
If the parcel isn't collected or redelivered within the hold period, it will be returned to our warehouse. When this happens, please contact our Customer Support team to help resolve this.