Stützpunkt

For the ones that show up.

Join our Loyalty programme* to unlock exclusive benefits and rewards by earning XP for interacting with Gymshark through buying product, completing workouts, or simply by signing up to our emails.

The more XP you earn, the higher you’ll climb through our loyalty tiers, unlocking exclusive benefits along the way!

*only available for customers in the UK, US, Canada, Australia & New Zealand.

Gymshark Loyalty FAQ's

What's the Loyalty programme?

Gymshark Loyalty is the programme that turns the work you put in and the things you buy into early access, exclusive invites and cheeky discounts.

The more you show up, the more you unlock. And the further you progress through the tiers, the better benefits you’ll get.

And to make it even better, if you sign up to Loyalty before 1st May 2025, any orders you already placed during 2024 will be converted into XP and added to your total (orders placed in 2025 before the opt-in date will not be rewarded).

What is XP?

XP is short for experience points that you’re rewarded with when you shop, share, and show up. The more XP you earn, the better benefits you’ll unlock. The goal is to build up your XP and progressively overload your way through the tiers. You won’t be able to spend these points but they will add up towards your tier status.

Higher tiers = bigger rewards.

How do I earn XP?

There are loads of ways you can build up your XP and progressively overload through the tiers. Here’s a few examples to get you started:

• Shop - Earn XP when you spend on our website, the Gymshark app or in-store (for UK customers 10XP = £1, for US customers 8XP = $1 USD, for CA customers 6XP = $1 CAD, and for AU/NZ customers 5XP = $1 AUD). Btw, you can get 50XP just for downloading our app.

• Share - Sign up for our emails to earn 25XP (and get emails you’ll actually want to read). If you're already signed up, we'll add your points automatically for you. You're welcome.

• Show Up - Download our training app (iOS only) to earn 25XP and log your workouts for an extra 10XP per workout up to 5 times a week. Put in the work 🤝 get the rewards.

We're always adding new ways to earn XP when you Shop, Share and Show Up. For more details visit our Loyalty page.

What benefits do I receive as a Gymshark Loyalty member?

Benefits vary based on Tier level as Rewards get better and better each Tier level you progress. As our Loyalty programme grows we'll be adding bigger and better rewards to each tier over time, so start earning XP now to unlock your exclusive benefits!

How many point do I need to reach the next Tier?

Everyone starts off at Tier 1. The more you show up, the more you unlock. And the further you progress through the tiers, the better benefits you’ll get. You can check what Tier you’re in on your profile.

• Tier 1: 0-1249XP

• Tier 2: 1250-2999 XP

• Tier 3: 3000-4999 XP

• Tier 4: 5000+ XP

Where can I find my XP balance and Tier level?

Once opted into, you can view your XP balance by visiting your profile page, which can be found by clicking on the profile icon at the bottom right of our app, or the same icon at the top right of our website.

This will display your current XP balance, Tier level, rewards, how you've earned points and how close you are to unlocking the next tier.

Can XP be redeemed?

Experience Points are not redeemable against monetary value. XP is what you earn when you shop, share and show up. Growing your XP balance unlocks new benefits and rewards based on your tier status.

Do I lose XP if I make a return?

As XP is earned based on how much you spend, your points will be deducted if you return an item. However, if your order pushed you up into a new tier, the points deducted from your return won't bump you back down to the previous one. That means you’ll still keep all your new tier rewards and benefits, as well as your shiny new tier status.

When will new XP earned show on my XP balance?

Newly earned XP will usually show in your account balance within 30 minutes, but it can sometimes take up to 24 hours to show on your account. If you're expecting XP that isn't showing up after 24 hours, drop us a message and we can check out where the hold up is.

Does XP expire?

Yes, it does. If you don't earn any new XP within a 12 month period, your XP will expire and your balance will revert back to 0XP.

How long do I keep my Tier level status?

Once you've unlocked a new tier level, you'll keep that tier status for a year. If you don't earn enough XP to move up to the next Tier level within the next 12 months, you'll drop down to the tier below.

I've got more questions...

Get in touch with our support team using the chat widget bottom right of this page for any questions you might have.