We are so sorry to hear you have received a faulty item! Please send us the following info:
- Your Order Number
- Item Name
- Photos that show:
- Product fault as clearly as possible
- Full-length photo of the item
- The Gymshark logo and label
There is no need to send your faulty item back to us; it could delay the resolution time.
If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.
Please Note - If you have a faulty item from our Gymshark London store and you need to contact our support team, when getting in touch please select the subject 'Gymshark LDN'. This will help us answer your query as quickly as possible.