The following countries are currently eligible for free returns:
- New Zealand
- United Kingdom
- United States of America
* All other countries are subject to returns shipping costs which may vary.
* Channel Islands are not eligible for free returns.
You have up to 30 days to initiate your return from the moment your Gymshark order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
Follow these simple steps to register your return
- Head to our Returns Portal here
- Enter your order number (e.g. #UK12345) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.
- Select which item(s) you are returning and why.
- Confirm your original delivery information (amend if needed).
- Select the method you’ll be returning your order by (you will also see your nearest drop-off point).
- You may be prompted to download a returns label - simply attach to your parcel and take to your nearest drop-off point.
Please do not panic if you are not prompted to download a returns label, some couriers do not require this. Don’t forget to include your ‘keep me safe inside’ label which you’ll find in your package!
Items from separate orders cannot be returned within the same package, combining orders will slow down the refund process!
Returns that are booked in the portal separately cannot be returned in the same package.
In the unlikely event you have received a faulty item, please get in touch with support here.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
Doddle Returns (UK only)
- Doddle returns are paper free and super easy! Head to the returns portal here and simply follow the above steps.
- Once completed, you’ll receive a QR code via email, this can be scanned at any Doddle location.
- If you have selected Doddle, please ensure the parcel you are returning meets the following requirements;
The maximum dimensions of a parcel are as follows:
Maximum Item Weight
Maximum Item Size (length + width + height)
Maximum Item Length
- The parcel contains only Gymshark products, returns label and nothing else.
- The parcel is packed safely to protect against the potential risks of transportation.
- The parcel is returned via Doddle locations only.
Doddle will then track the return from the moment you send it, to the moment it arrives back with Gymshark.
Still not too sure on returns? Drop us a message!
Live Chat - instant reply (within business hours)
Facebook messenger - replies within 24 hours
Twitter direct message - replies 24 hours
Email - replies within 2-3 days