In the unlikely event you have received the wrong item, please contact us immediately with the following information:
- Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
- A photograph of the item you have received
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.
Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.
You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item.
***Due to our Blackout Campaign, we're experiencing an extremely high volume of interactions, we'll aim to get back to you as soon as we can but we appreciate your patience in the meantime as reply times are slower than usual***
Email - replies within 3-4 days during our Blackout period
Live Chat - replies within 5-10 minutes during our Blackout period
Facebook messenger - replies within 1-2 days during our Blackout period
Twitter direct message - replies within 1-2 days during our Blackout period