In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
- A clear photograph of the item you have received, including logo
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
You may be asked to return the incorrect item back to us through our returns process. How do I return an item?
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.
Live Chat - instant reply (within business hours)
Facebook messenger - replies within 24 hours
Twitter direct message - replies 24 hours
Email - replies within 2-3 days