In the event you have received a defective item, please contact us immediately with the following information:
- Your order number
- Which item is damaged
- A description
- Photographic evidence
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
***Due to our Blackout Campaign, we're experiencing an extremely high volume of interactions, we'll aim to get back to you as soon as we can but we appreciate your patience in the meantime as reply times are slower than usual***
Live Chat - replies within 5-10 minutes during our Blackout period
Facebook messenger - replies within 1-2 days during our Blackout period
Twitter direct message - replies within 1-2 days during our Blackout period
Email - replies within 3-4 days during our Blackout period