In the event you have received a defective item, please contact us immediately with the following information:
- Your order number (found on the original order confirmation)
- Which item is damaged
- A description
- Photographic evidence
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Live Chat - instant reply (within business hours)
Facebook messenger - replies within 24 hours
Twitter direct message - replies 24 hours
Email - replies within 2-3 days