- If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbours for anyone who may have accepted the parcel on your behalf.
- If you had your Gymshark order delivered to a workplace, please check with all employees who may have accepted the parcel, we know how tempting a fresh Gymshark package might be.
- Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, contact our support team with your order details and we'll do all we can to help out.
- If you authorise the courier to leave your parcel without a signature and you cannot locate it, Gymshark cannot be held accountable if the delivery goes missing and you will need to process a claim via your bank.
*All lost parcel claims must be made within 14 days of the delivery date.
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