Can I cancel my order?
We get it, plans change.
If you've just placed an order and need to cancel it, you've got 15 minutes to do so.
Simply select 'Cancel Order' in:
Your Gymshark account, or
Your order confirmation email
Once your order has been cancelled, we'll send you a confirmation email.
After the 15-minute window has passed, we won't be able to cancel your order as it'll already be getting picked and packed in our warehouse. We like to get your gear to you as quickly as possible.
Please note: our Customer Support team can't cancel orders once they've been placed, even within the 15-minute cancellation window.
Can I amend my order?
Unfortunately, once an order has been placed, we can't make any changes to it.
This includes:
Adding or removing items
Changing sizes or colours
Updating your delivery address, shipping method or delivery instructions
Updating payment details
Applying discount codes or price adjustments
Our system starts processing orders straight away, so we're unable to make changes before they're dispatched.
Please note: contacting Customer Support won't allow us to make changes to your order.
What if an item goes out of stock after I've ordered it?
Noticing an item has gone out of stock after you've placed your order doesn't always mean you won't receive it.
If our warehouse isn't able to fulfil part or all of your order, you'll receive an email to confirm this. Keep an eye on your inbox for any order updates.
Can I change my address?
We're really sorry, but we can't change delivery addresses once an order has been placed.
Spotted the mistake within 15 minutes?
If it's been less than 15 minutes since you placed your order, you can cancel it and place a new order with the correct address details.
Just head to the Can I cancel my order? section above for more information.
Missed the 15-minute cancellation window?
Here's what to do next:
Wait for your dispatch email
Once your order has shipped, we'll send you a dispatch email with your tracking number and courier details.Contact the courier directly
Using your tracking information, some couriers may be able to reroute your parcel to a pickup point or arrange for it to be returned to the sender.
Please be aware that these options depend on the courier you've been assigned and aren't always available. Any address changes or redirects are managed by the courier directly and can't be arranged through Gymshark.
What happens if delivery is returned?
If your parcel can't be delivered, it'll usually be returned to us automatically.
Once your tracking shows 'Returned to Sender', get in touch with our Customer Support team and we'll arrange your refund.
What happens if my order is marked as delivered to the address I entered incorrectly?
Gymshark isn't responsible for orders that are lost due to an incorrect delivery address, and we're unable to offer a replacement or refund in these situations.
If you'd still like your items, we recommend placing a new order using the correct address details.