Support Hub

You've sent me the wrong item

Updated 5 days ago

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

  • Your order number

  • The name of the item you did not receive

  • The name of the item you received in it's place

  • A clear photograph of the item you have received, including logo 

Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

You may be asked to return the incorrect item back to us through our returns process. See our How do I return my items? page, if you're not sure how to do this.

All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.