Support Hub

What is a Split Shipment?

Updated 4 months ago

We will always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there is a possibility that your order may come in more than one shipment due to stock availability and your items having to be picked from different places.

This means that your items won't necessarily be shipped at the same time and you may receive an email advising that 'Some items in your order are on the way'. If this happens please don't worry, the remainder of the items in your order will arrive shortly afterwards.

This is completely normal and there is no need to contact our support team on this occasion. However, if you experience significant delays we will, of course, be there to help.

You can also keep an eye on the status of your orders by accessing your Gymshark account page. To access your account, click on the on the small country flag and select the store that you purchased on. Make sure that you select the correct store as your login is unique to that store and won't work on any others.

If you order has been a split shipment, you will see the status of your order as 'Partially Fulfilled'.

More Questions?

Please contact our support team here.

Share this article