Support Hub

THE GYMSHARK SALE

Updated 11 days ago

OVERVIEW 

We’re doing this for real, with up to 50% off selected lines. 

Things get super busy for us around this time, so please allow up to 5 working days for your order to leave our warehouse. Once it’s on its way, normal delivery times apply. 

There may also be a delay in our Customer Support Team’s response time, but we’ll try to talk to you as soon as possible! To help us answer your questions as quickly as possible, please send as much information about your query in your first message. 

Some tips for you: adding an item to your cart – unfortunately - does not reserve the stock for your final checkout, and if you place multiple orders during the campaign, we can’t combine them and so each order will be dispatched separately.

We’ll be removing some payment methods during the go-live of the sale, just to ensure we’re able to offer the best experience for everyone. All of these methods will be available throughout the sale: VISA, Mastercard, American Express, PayPal, Apple Pay and Klarna. iDeal will be available to use on the Gymshark Netherlands store and Afterpay will be available to use on the Gymshark Australian store. If you’d like to check if a different payment method will be available for you at go-live, just reach out to our Customer Support Team who will be more than happy to help.  

ORDERS 

Adding an item to your cart – unfortunately - does not reserve the stock for your final checkout, so you’ll want to get to checkout sharpish! 

We’re unable to make any changes to orders once they have been placed, including adding/changing items, delivery & shipping addresses and shipping method.

If you’re able to, you can cancel your order within 15 minutes of placing it via the order confirmation or by logging into your account. If you’re unable to do this (and you’d like to cancel your order), then reach out to our Customer Support Team. Where possible, we’ll try and action a cancellation – but we can’t promise this will always be possible.

Due to stock availability within our warehouses, your order may be dispatched in separate packages. If this happens, your package could be dispatched on different working days. You’ll receive an email to let you know of any changes to your order, as well as all the tracking information you’ll need.

If an item(s) you’ve ordered goes out of stock, the item(s) will be refunded, and any remaining item(s) will be dispatched. We’ll let you know of any changes to your order(s) with an email. Refunds can take up to 5-7 working days.

We try & dispatch orders on a ‘first come first serve’ basis. However, due to behind the scenes stuff at our warehouses, we’re not always able to do this. There’s a chance that if you place multiple orders during the sale, the first order may not be dispatched first. If you place multiple orders during the sale, we can’t combine them; each order will be dispatched separately.

Gift cards are available for purchase during the campaign but will not be offered at the discounted rate. 

SHIPPING

Express shipping will be available during our sale. Your shipping estimate will apply from the point of dispatch, so bear in mind that dispatch of your order can take up to 5 working days from the order date.

If you’d like to know more about express or standard shipping (including value thresholds for free shipping), then please head to our ‘Delivery Information’ FAQ page.

Tracking may take up to 48 working hours to activate once you’ve received your shipping confirmation email.

DISCOUNTS 

Up to 50% will be discounted from selected lines.

During our Summer Sale, students, apprentices, and public service personnel can get/use a 10% discount (which can be used on top of the sale discount!), from our affiliate partners. Please note, some of these offers won’t be live until the start date of the early Gymshark Summer Sale (7th June 2021, at 7PM BST):

Student Beans (Global)

Youth Discount (UK)

Blue Light Card (UK)

Defence Service Discount (UK)

Veterans Advantage (US)

Mecenat (Sweden)

Studentkortet (Sweden & Norway)

Oy Frank Students (Finland) 

Previously, customers have experienced queues on these websites at the time of launch. To avoid this and losing out on getting your sale picks, get your code ready earlier in the day (up to 24 hours before with Student Beans).

RETURNS 

All orders currently have a 90 day returns period and we aren’t changing that for this sale. This means if you grab an order on June 7th, you’d have until the 6th of September to register any unwanted items for return. 

All returns must be registered through our returns portal to ensure the returns process is as speedy and simple as possible. If you want to know more on how to do this, check out our Returns Policy. 

Disclaimer; we reserve the right to amend the terms & conditions of this offer during the promotional period. Please refer to our social media platforms for updates.    

More Questions?

Please contact our support team here.

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