Support Hub

My order is wrong

Updated 3 days ago

MY ORDER HAS ARRIVED BUT IT'S WRONG

That's our bad, and we're so sorry about that!

In the unlikely event you're missing an item, or have receive a wrong item/order, please contact us immediately with the following information and we'll sort that right away;

  • Your order number

  • The name of the item you didn't receive

  • A photo and the name of the item you have received (if the wrong item)

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING/WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

More Questions?

Please contact our support team here.

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