Support Hub

COVID-19

Updated 2 months ago

CAN I STILL PURCHASE FROM YOUR WEBSITE?

Yes! We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.  

ARE YOU GUYS SHIPPING AS NORMAL?

Yes! Don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.

In the unlikely instance there is a potential delay with your order, we'll let you know using the email address that you enter at checkout.

Keep up to date with country-specific delivery information by clicking here.

CAN I CHANGE MY DELIVERY ADDRESS?

We understand that you may need to amend your delivery address, and some couriers have a self-service option that allows you to do this.

If this option is available to you, it’ll be included in the tracking information sent to you when your order is dispatched. If the option isn’t available on your tracking link, then the courier doesn’t offer the ability to amend the delivery address.

Unfortunately, the Gymshark Support Team aren’t able to amend the delivery address of your order once it’s been placed.

SO WHAT IF I’M NOT THERE TO RECEIVE MY PACKAGE?

If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.

In some instances, the courier may leave your order in a safe place at the address.

HOW LONG DO I HAVE TO RETURN?

Our returns policy is 30 days to give everyone plenty of time to return items to us at a convenient time. Please check and follow any restrictions set by your local government, which may reduce the operating systems and hours of your local drop-off points.

WHAT ARE GYMSHARK DOING TO ENSURE THE SAFETY & WELLBEING OF STAFF WITHIN OUR BUSINESS & OUR SUPPLY CHAIN?

The Gymshark family will always be a priority, and we’re doing all we can to protect the safety and wellbeing of our family across the world, while continuing to provide the best Gymshark experience possible, as safely as we can.   Our offices across the world have made operational changes that are here to stay, including more regular cleaning to protect the wellbeing of anyone and everyone in the offices. Our attitude and approach is exactly the same throughout our supply chain.

Ensuring the highest possible customer experience has always been our main driving force.

Gymshark is operating as safely as we can, while giving our best to operate at the highest standards we can. We’re taking every opportunity to offer our team support and guidance as closely as possible, even while separated by distance. In true Gymshark style, we’ve introduced activities and exercises to keep everyone’s physical and mental health at its best.

We’re stronger when we pull together. 

More Questions?

Please contact our support team here.

Share this article